Towing Assistance for Underground Garages, Condos and Low-Clearance Parking Areas
Underground & Parkade Towing Across the Lower Mainland
A disabled vehicle inside an underground parkade can require different access and towing equipment than a vehicle parked on the street.
Emergency Towing Request
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Roadside Link Towing & Recovery helps arrange underground and parkade towing throughout the Lower Mainland. Tell us your building address, parking level, clearance height, vehicle information and what happened. We’ll use those details to look for a suitable available towing provider.
The responding provider confirms the equipment and towing method based on the vehicle, available clearance and access conditions.
Need help with a vehicle in an underground parkade? Call Roadside Link at (778) 374-7115.
What We Need to Know Before Arranging Parkade Towing
Accurate access information helps avoid sending equipment that cannot reach the vehicle.
When contacting Roadside Link, provide:
- Building address
- Parking level
- Posted clearance height
- Vehicle year, make and model
- Exact stall or vehicle location
- Gate, ramp or access restrictions
- Whether the vehicle starts
- Whether it can roll, steer and brake
- Any visible wheel, suspension or accident damage
You do not need to determine which tow truck is required.
The responding provider confirms the appropriate equipment and method after reviewing the job details.
Underground & Parkade Towing Assistance
How Underground Towing Dispatch Works
1. Tell Us Where the Vehicle Is
Provide the building address, parking level, stall location, posted clearance and any access instructions.
2. Tell Us About the Vehicle
Give us the year, make and model. Explain if the vehicle starts, rolls, steers and brakes, along with any visible damage or locked-wheel problems.
3. We Look for a Suitable Provider
Roadside Link uses the vehicle and access details to locate a suitable available towing provider. Once the request is accepted, the provider confirms the equipment, service details and available arrival information.
Where Can the Vehicle Be Towed?
Roadside Link can help arrange transportation from an underground parkade to your requested destination, including:
- Mechanic or repair facility
- Dealership
- Body shop
- Tire shop
- EV service facility
- Home
- Storage facility
- Another requested destination
Provide the destination when requesting service, along with any receiving hours or after-hours drop-off instructions.
Underground & Parkade Towing Across the Lower Mainland
Roadside Link helps arrange underground towing requests throughout Metro Vancouver and the Lower Mainland, including:
Vancouver • Burnaby • Coquitlam • Port Coquitlam • Port Moody • Maple Ridge • New Westminster • Surrey
Service depends on the vehicle, parkade access, required equipment and available towing providers.
Condo & Apartment Parkades
Towing assistance for vehicles located in underground residential parking areas.
Commercial Parking Garages
Vehicle towing from office buildings, shopping centres and other commercial parking facilities.
Low-Clearance Locations
Requests where posted height restrictions affect the type of towing equipment that can access the vehicle.
Non-Running Vehicles
Towing for vehicles that will not start or cannot be driven out of the parkade.
Locked-Wheel & Damaged Vehicles
Assistance arranging towing for vehicles with wheel, steering, suspension or accident damage that affects movement.
EV, AWD & Specialized Vehicles
Towing requests for electric, AWD, lowered and other vehicles that may require specific loading or transportation methods.
Frequently
Asked Questions
Roadside Link can help arrange towing from underground parking facilities. Provide the clearance height, parking level, vehicle information and access details so a suitable provider can assess the request.
Low-clearance locations may require different equipment or a different vehicle-removal approach. The responding provider determines the appropriate method based on the parkade and vehicle.
Provide the posted clearance height at the parkade entrance and mention any lower-clearance areas, ramps or restrictions between the entrance and the vehicle.
Roadside Link can help arrange EV towing from underground parking areas. Tell us the exact make, model, vehicle condition and clearance information so a suitable provider can assess the request.
Tell us if one or more wheels are locked, damaged or cannot roll normally. That information can affect the equipment and loading method required.
Yes. Roadside Link helps arrange towing requests from residential condo and apartment parkades. Provide any gate, concierge or building-access instructions when calling.
